Is your skincare suitable for my skin type?
Everyone’s skin is unique! As with all skincare products, we recommend to do a patch test on your skin before applying it on your face as everyone’s skin may respond differently to products. Our products are designed specially for Asian skin and are suitable for all skin types.
Is your skincare safe for sensitive skin?
As much as our skincare products are designed for even the sensitive skin, we understand that everyone’s skin is unique and as with all skincare products, we recommend to do a patch test on your skin before applying it on your face as everyone’s skin may respond differently to products.
Why is your skincare packed in glass bottles?
We pledge to be eco-warriors and implement sustainable practices throughout our product lifecycle to the best of our abilities. Glass bottles are a much more environmentally friendly alternative to traditional plastic skincare packaging and their translucid quality reflects our honest commitment to be open and transparent so that you are empowered to make clear and safe skincare choices.
We have plans to roll out a CSR Programme that collects back your Lumipeau product empties for re-use! If you’d like to do your part for the environment, hold onto your product empties while we prepare to launch the programme. Every little step counts!
Why is your LumiShield anti-bacterial facial mist dispensed in stronger spritz than other facial mists I’ve tried?
The LumiShield anti-bacterial facial mist is designed for optimal on-the-go mist distribution on the face. For the most even mist distribution, hold the nozzle 12cm – 15cm away from your face. Close your eyes and spray the facial mist 3 – 5 times with your hand moving in a circular clockwise motion, avoiding the eye area.
Can I use the LumiShield anti-bacterial facial mist only when I have acne?
You can use the LumiShield anti-bacterial facial mist on both breakout and clear skin days! Our skin is exposed to environmental stressors throughout the day, the facial mist will help in combating harmful bacteria that your skin may be exposed to and also leave your skin feeling energized.
Can I use the LumiShield anti-bacterial facial mist with makeup on?
Yes! You can spritz the LumiShield anti-bacterial facial mist over makeup and on bare skin.
How do I dispense the right amount of product from the LumiClear Potent Acne Spot Complex syringe?
How much product you need will depend on your unique skin needs – the severity and size of the skin area affected by acne. Gently press the pump for greater control over the amount of product dispensed and apply a thin layer onto targeted areas.
When do your skincare products expire?
Our products’ expiry dates are printed on the information cards that are packaged with your order. We recommend that you discard products that have exceeded their expiry date or within 1 year of opening.
Can I use your skincare products during pregnancy?
Please consult your doctor to ensure that our products are aligned with your pregnancy plans.
When will you be launching new products?
We have plenty of exciting new launches planned! Join our mailing list and receive the latest updates!
Help! The product I want is out of stock!
Oh no! There’s still hope. On the product page, enter your email address so that we’ll know to notify you when the product is back in stock.
Am I experiencing skin purging as a result of ingredients found in your skincare?
There may be cases of skin purging for some people due to the effects of increased cell turnover from Salicylic Acid. If you experience skin purging, you may continue to use the products and observe your skin condition for another week in order to allow the ingredient time to work on the skin. If you encounter any unusual sensations such as burning or spicy tingling, or if you experience any abnormal skin changes such as a rash, we recommend that you stop using the products.
Which currency is displayed on your website?
All prices reflected on our site are displayed in Singapore Dollars (SGD$).
What forms of payments do you accept?
We accept all major credit and debit cards including Visa, Mastercard, JCB, Paynow and Atome.
How do I use a promo code?
You may enter a promo code when you review your shopping cart, before hitting the ‘check out’ button. Once an order has been checked out and payment has been processed, we are unable to accommodate any modifications to the order.
Can I cancel my order after check-out?
All orders made are final and cannot be cancelled after check-out. However, in cases such as when you have keyed in the wrong address, please notify us immediately by filling up the contact form or email us at firstname.lastname@example.org so we may assist you!
Where do you ship to?
We only ship to customers based in Singapore currently. We may have plans to ship to your market in the future – do drop us a note with your interest in our products or stay tuned for our updates!
How much do you charge for shipping?
Enjoy free shipping for orders $120 and above. For orders below $120, a fee of $3.90 will be charged.
How long does shipping take?
All orders are estimated to be delivered within 5 – 7 business days. You will receive a tracking email which you can use to check the status of your parcel.
What is your return & exchange policy?
All orders made are final and not eligible for return or exchange. However, if you have received a defective product or different product from the one you’ve ordered, please notify us immediately by filling up the contact form or email us at email@example.com so we may assist you!
How does your referral programme work?
Good things (and skincare deals) are meant to be shared! Refer a friend and we’ll send your friend a 10% OFF coupon code. After your friend has purchased using the code, we’ll send you a 10% OFF coupon code as well! To refer a friend, simply log into your account and select ‘my membership’, enter your friend’s name and email address and hit submit! You may check the status of your referral on the same page.